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Frequently Asked Questions

Nature Made Wellness Advisor
Thank you for your interest in Nature Made Products. Please use our FAQ section below to find the answers to the most common questions. You may also review the latest Nature Made news and press release by visiting our news bureau.
Top 5 Nature Made Product FAQ's

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What is the breakdown of EPA and DHA in your fish oil product?

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What form of vitamin D do you use in your products? Is it D2 or D3?

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Where does your fish oil come from and what are the quality standards of your Fish Oil products?

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Why is my fish oil capsule cloudy? My last bottle had softgels which were clear and shiny. Is there something wrong with my cloudy fish oil capsules?

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What happened to the easier to swallow calcium pills?

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more product faq's...
Top 5 Wellness Reward FAQ's

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What kind of rewards can I receive and how many points do I need to redeem rewards?*

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How long will it take to receive a reward once redeemed?

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Does it cost anything to join the rewards program?

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How do I redeem points to earn rewards?

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How do I enter codes to earn points?

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more wellness reward faq's...
Q: What is the breakdown of EPA and DHA in your fish oil product?
A:

Nature Made continues to specify the total Omega-3 content of its fish oil and guarantees that the omega-3 contains both EPA and DHA. We no longer specify the amount of EPA and DHA in most of its fish oil products because the EPA and DHA makeup of the Omega-3 in the world’s fish supply has become less constant due to a number of natural factors including: 1) Where the fish are caught, and 2) fluctuations in water temperature and weather (seasonal, global, cyclical i.e. El Nino). Most manufacturers have removed the breakdown from their labels for these same reasons.

For heart health, the American Heart Association recommends between 500-1000 mg of Omega- 3’s per day, containing both EPA and DHA, but they do not provide a specific ratio. For those consumers who would still like the Omega-3 EPA and Omega-3 DHA content broken out, Nature Made does have a Double Strength Fish Oil which has specifically 672mg of Omega-3 EPA and 552mg Omega-3 DHA (per serving of 2 softgels) and our Heart and Stress Defense product provides 1000 mg EPA and 200 mg DHA (per serving of 2 softgels); both achieved through custom blending different types of fish oil.

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Q: What form of vitamin D do you use in your products? Is it D2 or D3?
A:
Our vitamin D supplements contain Vitamin D from D3, which is the preferred source of Vitamin D. Further, the Vitamin D in our multivitamins is also from D3. We recently added the “D3” designation on our labels as our consumers have been asking us the source of our Vitamin D. However, please note that we have not changed the source of Vitamin D in these products.
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Q: Where does your fish oil come from and what are the quality standards of your Fish Oil products?
A:
We use only the oil from wild, deep water, ocean fish; sardines and anchovies. Each batch of our Fish Oil products is inspected and tested to insure that there are no detectable levels of the contaminants PCB’s, dioxins, or heavy metals such as lead or mercury. We follow the most stringent manufacturing and testing standards established by the United States Pharmacopoeia (USP), the standard setting body recognized by the FDA. Our Fish Oil products were the first to receive the USP Dietary Supplement Verification Seal (DSVP) for purity, quality and potency.
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Q: Why is my fish oil capsule cloudy? My last bottle had softgels which were clear and shiny. Is there something wrong with my cloudy fish oil capsules?
A:
There is nothing wrong with your Fish Oil. The cloudy softgels are the enteric coated Odorless Fish Oil softgels. The special enteric coating, which helps control fish burps, gives the softgels a cloudy appearance. Our non-enteric coated Fish Oil softgels, such as our Fish Oil Double Strength and Heart and Stress Relief softgels, are clear and shiny. It is likely that your last bottle was the non-enteric coated Fish Oil and your new bottle is the Odorless Fish Oil.
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Q: What happened to the easier to swallow calcium pills?
A:
We still manufacture the smaller and easier to swallow Calcium 500 mg with Vitamin D and Calcium 600 mg with Vitamin D tablets, but the labels no longer indicate “smaller and easier” to swallow. You can continue to purchase your Calcium 500 mg with Vitamin D and Calcium 600mg with Vitamin D and expect the same size tablet.
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Q: What kind of rewards can I receive and how many points do I need to redeem rewards?*
A:
200 Points

SOYJOY®: fortified with optimism- SOYJOY® is a satisfying all-natural snack that provides wholesome nutrition in each serving. It’s made from whole soybeans and nutritious ingredients like real fruit and nuts—so it fits perfectly into your healthy, optimistic lifestyle. Whole soybeans are a nutrient-rich food delivering high-quality protein, carbohydrates, good fats and a number of vitamins and minerals important to good health. (3 bars per box)

300 Points

Resistance Band -Stay motivated to work-out by adding variety to your routine. You’ll be amazed by the scores of exercises that can be performed with one band. This band offers seven pounds of resistance and is super portable unlike weights. Keep it up. You’re worth it!

375 Points

Pedometer- One step to a healthier lifestyle, this pedometer will count your steps, distance, and estimate calories burned during the course of your day. So take the stairs or park your car as far from the entrance as possible. Every step counts!
Please note there is a pause button on the side of the pedometer.

450 Points

Lunch Cooler- Save money and stay healthy by preparing your own nutritious lunches. This insulated cooler holds up to six beverage cans and contains plenty of extra pockets to hold all of the necessities. Note the cooler does not contain vitamins shown.

500 Points

$5.00 Nature Made Coupon at your preferred retailer

Each subsequent block of 500 points will earn you a $7.00 Nature Made Coupons at your preferred retailer. (Those customers that prefer Costco will receive a check rather than a coupon that can be used at Costco only)

650 Points

Denise Austin Power Yoga Plus- This DVD is a mix of both Yoga and Pilates and contains two 20 minute routines geared for all fitness levels. Yoga is a mental and physical art that originated in India over 3000 years ago. Yoga technique is practiced to firm, tone, and shape the entire body. Pilates is a safe, low impact way to strengthen and develop the core and center of your body.


* Rewards are subject to change at any time.
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Q: How long will it take to receive a reward once redeemed?
A:
We estimate 4-8 weeks. However, in most cases you may receive it sooner.
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Q: Does it cost anything to join the rewards program?
A:
No. The program is a reward for your loyalty.
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Q: How do I redeem points to earn rewards?
A:

After logging into your account, click the orange “bank more points” button. At the bottom of the “Wellness Rewards” page you will hit the “click here” orange button. Select a check box next to the rewards you prefer. Note you will need 500 points to redeem your Wellness Reward’s coupon. Your first coupon will be in the amount of $5.00. Each subsequent time, you redeem 500 points you will receive a $7.00 coupon. Check the box next to your address before clicking the orange “Click Here to Redeem Rewards” button.

On the "Redeem My Points" page, if the email and mailing address are correct, check the box. Then click on the orange button at the bottom of the page. You will receive a confirmation page as well as a confirmation email informing you that the reward is on the way and the estimated time frame.

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Q: How do I enter codes to earn points?
A:

1. Go to www.naturemade.com
2. Click on 'Login' on the upper right side of the screen
3. Enter your e-mail address as the Username and your password (if you have forgotten your password, click on 'Forgot Password')
4. Click on the 'sign-in' button below where you entered your Username and password
5. You are now at a screen titled ‘My Membership’
6. Now click on the orange button stating ‘Bank More Points’
7. Under the '1' enter in your Wellness Rewards Code(s) in those boxes
8. Under the ‘2’ select the retailer you made your purchase at (skip this step if your retailer is not in the list)
9. Click on the orange 'Bank My Points' button in the lower right corner

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Questions? Call our toll-free number


To contact our Consumer Affairs Department, Monday - Friday; 7 a.m. to 4 p.m. (Pacific Time):

Nature Made®
800-276-2878 toll free

Nature Made® Herbs
1-800-314-HERB (4372) toll free


To contact our corporate office, please specify Nature Made®:

P.O. Box 9606
Mission Hills, CA 91346-9606


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